Zerocoder

Terms of Service

Last updated: 2026-05-28

These Terms of Service (the “Terms”) form a binding contract between you and TUQ LTD, a private limited company registered in England & Wales (company no. 14512637, 20–22 Wenlock Road, London N1 7GU, UK) — the operator of the Zerocoder service (zerocoder.com). Read them carefully. By creating an account, paying for a plan, or using the platform in any way you confirm that you have read, understood and accepted these Terms.

1. Definitions

  • Platform / Service — the Zerocoder website, web application, APIs, dashboards, content and any feature we make available.
  • You / User — any natural or legal person accessing the Platform.
  • Account — the personal record created when you sign up.
  • Credits — internal accounting units consumed by AI generations, expert RFP matches and other paid Platform features. Credits are not a currency, electronic money, voucher, security or financial instrument; they have no cash value and are non-transferable between Accounts.
  • Bonus Credits — Credits granted free of charge as a promotion, referral reward, daily claim, support gesture, contest prize or similar.
  • Output — text, images, code, video, audio or other content generated by AI through the Platform.

2. Acceptance & Changes

By using the Platform you accept the version of these Terms in force at the moment you access it. We may modify the Terms, our prices, plan inclusions, Credit costs and feature list at any time. Material amendments will be announced on the Platform or by email and become binding 14 days after publication; continued use after that date constitutes acceptance. If you do not agree with an amendment, you must stop using the Platform; previous prepayments are honoured to the end of the period already paid.

3. Eligibility & Accounts

  • You must be at least 16 years old, or the age of digital consent in your country, whichever is higher.
  • One Account per natural person. Operating multiple Accounts to circumvent limits, abuse promotions or evade a ban is prohibited.
  • You are responsible for the security of your password and authentication tokens. We are not liable for losses arising from your failure to protect them.
  • You must provide accurate registration data and keep it up to date.

4. Subscriptions, Credits & Payment

  1. Plans. The Platform is offered on Free and paid tiers. Paid plans are billed in advance, on a monthly or annual basis. Subscription renews automatically until cancelled.
  2. Pricing. Prices, taxes, exchange rates and Credit costs may change at any time. Changes take effect on the next renewal for existing subscribers.
  3. Credit expiry. Monthly Credits expire at the end of each billing cycle. Annual-plan Credits expire 30 days after the end of the annual term. Unused Credits do not roll over and have no residual value.
  4. Bonus Credits. Bonus Credits are a gift. We may grant, decline, change, suspend, cancel, claw back or expire Bonus Credits at our sole discretion, without notice and without compensation, including (without limitation) where we suspect abuse, fraud, multi-accounting, referral self-dealing, automated claiming, or breach of these Terms.
  5. Taxes. Listed prices are exclusive of VAT/sales taxes unless stated. You are responsible for any tax we are required to collect under the law of your residence.
  6. Chargebacks. Initiating an unjustified chargeback constitutes a material breach and may result in immediate Account termination, forfeiture of any remaining Credits and recovery of fees, legal costs and damages incurred by us.

5. Refunds

Refunds are not provided except in the limited cases described below or where mandatory consumer law in your country requires otherwise:

  • Digital content waiver. By starting to generate content, purchasing Credits or using any paid feature you give your express prior consent for immediate provision of digital content and acknowledge that, in accordance with Article 16(m) of EU Directive 2011/83/EU and Regulation 36 of the UK Consumer Contracts Regulations 2013, you thereby waive your statutory 14-day right of withdrawal.
  • Annual prepayment cooling-off. If you have an annual prepaid plan, have not used any paid feature, and request a refund within 14 days of payment, we will refund the prepayment less a 10% administrative fee.
  • Service failure. Where the Platform has been unavailable to you for more than 7 consecutive days due to our sole fault and you have notified us in writing during that period, you may request a pro-rata credit (not a cash refund) for the unavailable days.
  • Refunds for Bonus Credits, expired Credits, partially-used months, single-purchase Credit top-ups and feature-specific spends (e.g. image / video generation, expert RFP matches) are not available.

6. Service Availability & Modifications

The Platform is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted, secure or error-free operation. We may, at any time and without prior notice:

  • suspend, throttle or terminate access to all or part of the Platform for maintenance, upgrades, capacity, security, legal compliance or any other operational reason;
  • change, add, remove or restrict any feature, AI model, integration or third-party provider;
  • modify Credit costs per feature, including retroactively for unused balances;
  • impose usage limits, rate limits, fair-use thresholds, content filters or geographic restrictions.

Periods of downtime, third-party outage (OpenAI, Anthropic, Google, payment processors, hosting providers, etc.), force majeure events, government-mandated blocks, DDoS attacks and similar events do not entitle you to compensation.

7. Acceptable Use

You agree not to use the Platform to:

  • generate, distribute or store content that is unlawful in your jurisdiction or the UK, including child sexual abuse material, terrorist content, content inciting violence or hatred, doxing, defamation or trade-secret theft;
  • impersonate any person or entity, including our staff;
  • circumvent technical limits, rate limits, watermarking or content filters;
  • scrape, mirror, resell or sublicence the Platform or its Output without our written consent;
  • upload malware, conduct phishing, perform credential stuffing or use the Platform for botnet command-and-control;
  • use the Platform to train, fine-tune or evaluate a competing AI system;
  • infringe any third-party intellectual property, privacy or publicity right.

A detailed list lives in our Acceptable Use Policy, which forms part of these Terms.

8. AI Output

  • AI Output may be inaccurate, incomplete, biased or offensive. You are solely responsible for reviewing Output before relying on it, publishing it, or making decisions based on it.
  • We make no representation that Output is novel, non-infringing or fit for any particular purpose, including commercial use, medical, legal, financial or safety-critical applications.
  • Subject to the underlying model provider’s terms, we do not claim copyright in Output. You receive a worldwide, perpetual, royalty-free licence to use Output, on the condition that the prompt and Output do not violate Section 7 (Acceptable Use).
  • We may use anonymised prompts and Output to monitor abuse, improve safety filters and (where you opt in) improve the Platform.

9. Intellectual Property

The Platform, its source code, templates, designs, trademarks (including “Zerocoder” and the Zerocoder logo), documentation and proprietary AI orchestration logic are the property of TUQ LTD or its licensors. We grant you a non-exclusive, non-transferable, revocable licence to use the Platform strictly as permitted by these Terms. All rights not expressly granted are reserved.

10. Account Suspension & Termination

  1. You may close your Account at any time from Settings. Paid plans continue to bill until the next renewal date; we do not pro-rate refunds for partial periods.
  2. We may, at our sole discretion and without prior notice, suspend, restrict or terminate your Account, void any Credits (including Bonus Credits), refuse service or remove Output if we reasonably believe that:
    • you have breached or are likely to breach these Terms, the Acceptable Use Policy or applicable law;
    • your use of the Platform poses a security, legal, reputational or financial risk to us, our users, our partners or the public;
    • your Account is part of a multi-Account, automated, referral-self-deal, promo-abuse, payment-fraud or chargeback scheme;
    • your payment method has been reported lost, stolen, charged back or otherwise compromised.
  3. Upon termination, unused Credits — paid or bonus — are forfeited except where mandatory consumer law in your country requires otherwise. Section 11 (Disclaimers) and Section 12 (Liability) survive termination.

11. Disclaimers

To the maximum extent permitted by applicable law, the Platform, all Outputs and all related materials are provided without warranties of any kind, whether express, implied, statutory or otherwise, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, uninterrupted operation, or absence of viruses or harmful components.

12. Limitation of Liability

  1. In no event shall TUQ LTD, its directors, employees, agents, partners or licensors be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, lost profits, lost revenue, lost goodwill, lost data, business interruption or substitute-procurement costs, even if advised of the possibility of such damages.
  2. Our total aggregate liability for any claim arising out of or relating to the Terms or your use of the Platform shall be limited to the greater of (a) the amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or (b) GBP 50.
  3. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

13. Indemnity

You agree to defend, indemnify and hold harmless TUQ LTD and its officers, employees, agents and licensors from and against any claim, demand, loss, liability, damage, fine or expense (including reasonable legal fees) arising out of (i) your use of the Platform, (ii) your Output, (iii) your violation of these Terms or any law, or (iv) any third-party claim relating to your conduct or content.

14. Governing Law & Disputes

These Terms are governed by the laws of England & Wales, without regard to conflict-of-law principles. The parties submit to the exclusive jurisdiction of the courts of London, United Kingdom, save that consumers resident in the EU/UK retain the right to bring proceedings in the courts of their habitual residence where mandatory law requires.

15. Miscellaneous

  • Severability. If any provision is held unenforceable, the remainder of the Terms remains in effect.
  • Assignment. You may not assign these Terms; we may assign them in connection with a merger, sale of assets or restructuring.
  • No waiver. Our failure to enforce any right is not a waiver.
  • Entire agreement. The Terms together with the Privacy Policy and Acceptable Use Policy form the entire agreement between you and us regarding the Platform.

16. Contact

Operator: TUQ LTD, 20–22 Wenlock Road, London N1 7GU, United Kingdom. Email: hello@zerocoder.com.

Terms of Service — Zerocoder